Contact Us


Thank you for your interest in Lily Boutique. We greatly appreciate all of our customers and are always glad to hear what you love as well as suggestions for improvement!

Most of the answers to your questions can be found below on our Customer Care Page. If you need further assistance, feel free to contact us via regular mail, phone, fax, or e-mail. We are available Monday through Friday 10 am to 5 pm Central Standard Time:

Mailing Address:

Lily Boutique
417 N 7th Street
Paducah, KY 42001

Phone: (270) 558-4257 (available 10 am – 5 pm CST)
Fax: (618) 524-5410
E-mail: sales@lilyboutique.com

We are happy to take your order or answer any questions Monday – Friday 10 a.m. through 5 p.m. Central Standard Time. If you are sent to voicemail during this time, we are busy assisting other customers. Feel free to call us back or e-mail sales@lilyboutique.com. We typically respond to all e-mail inquiries within 24-48 hours.

FAQ

Q. How can I place an order?

A. The quickest way to place an order is through our website. All purchases made at Lily Boutique are passed through a secure server so your credit card information is protected. All credit card payments are directly processed through our merchant account provider, Paypal Pro. We never see your credit card information.

If your credit card is not accepted or you have concerns about placing your order online, we also offer payment through Paypal. You must have a Paypal account set up to pay us with Paypal. Please send an e-mail to sales@lilyboutique.com and let us know which styles and sizes you would like as well as your shipping address. We will e-mail you a Paypal invoice from which you can pay.

Q. What methods of payment do you accept?

A. We currently accept Visa, Discover, Mastercard, American Express, and Paypal. For security reasons, your billing name and address must match that of the credit card used for payment.

Q. Is it safe to place my order online?

A. Yes. There is no need to worry about credit card safety when ordering from Lily Boutique using our secure server. Our secure server software (SSL) is the industry standard and among the finest software available today for secure e-commerce transactions. All of your personal information, including your name, address, and credit card information is encoded so that it cannot be read as the information travels over the Internet. More than 90% of Fortune 500 companies use SSL security to protect their sensitive information. We never see your credit card information or have any access to your credit card numbers when you place your order online.

If your credit card is not accepted or you still have concerns about placing your order online, we also offer payment through Paypal. You must have a Paypal account set up to pay us through Paypal. Please send an e-mail to sales@lilyboutique.com and let us know which styles and sizes you would like as well as your shipping address. We will then e-mail you an invoice from Paypal from which you can pay.

Q. Can I modify my order after it has been placed?

A. Please call or send an e-mail to sales@lilyboutique.com if you need to modify an order after it has been placed; however, we cannot guarantee that we’ll be able to modify your order as we process and ship them out very quickly.

Q. Do you charge sales tax?

A. We are required to charge sales tax on purchases made in the state of Kentucky.

Q. What is your policy concerning out of stock items?

A. Occasionally an item you ordered may be out of stock due to a discrepancy in our inventory. When this happens, we will send you an e-mail notifying you about the out of stock item and your credit card will be refunded. Don’t worry—we may restock the item in the future and are always getting great new items you’re sure to love!

Shipping

Q. When will my order be shipped?

A. Most orders are shipped within 1-3 business days of purchase (excluding weekends and postal holidays), unless we have a problem with your order or need additional verification. You will automatically receive an e-mail when your order has shipped. It will contain a tracking number you can use to go online and track the status of your shipment.

Q. What shipping methods do you use? How much is shipping?

A. ***Standard shipping is FREE on all orders within the continental United States where the merchandise total is over $75. Simply enter coupon code: FREESHIP at checkout and click Update. Unfortunately, this free shipping offer cannot be combined with any other coupon codes.***

For orders under $75, we offer standard flat rate shipping for $8. Most of our packages are sent out via USPS Priority or First Class Mail and typically arrive within 3-5 business days.

For expedited shipping within the continental United States we offer Express shipping for $25 which takes 1-2 business days to arrive. Please also add 1-2 days for processing.

We ship via the United States Postal Service for all shipments to Alaska and Hawaii. Standard shipping to Alaska and Hawaii is $13.

Unfortunately, we cannot be responsible for lost or stolen packages or packages delayed by the postal service.

Shipping Costs and Methods
Standard Delivery $8
Orders Over $75 (standard delivery) Free Shipping!
Second Day Air $14
Express Shipping (1-2 days) $25
Hawaii and Alaska $13
Canada $22
International $35

Please note: Free shipping over $75 is available only within the continental United States on orders in which the merchandise exceeds $75. You must enter coupon code: FREESHIP at checkout to receive this offer. Free shipping does not apply to Hawaii, Alaska, or any orders shipped outside the United States.

Refused or Undeliverable Packages

Please provide an accurate, working address for us to ship your merchandise to. Please remember to include your apartment number, floor number, or any other information that is necessary to ensure that the carrier can successfully deliver your package. Refused or undeliverable packages may be subject to return shipping costs. If you would like us to re-ship a package that was returned to us as undeliverable, additional shipping costs are your responsibility.

Q. Do you ship internationally? What are my international shipping options?

A. Yes, we currently ship to the following countries:

Americas
United States Canada
africa, middle east and india
Bahrain Equatorial Guinea India Israel Jordan
Kuwait Oman Reunion Saudi Arabia South Africa
St. Helena
asia pacific
Australia Brunei Darussalam Cambodia China French Polynesia
Hong Kong Indonesia Japan Laos Macau
Malaysia Maldives New Zealand Phillipines Republic of China – Taiwan
Republic of Korea, South Singapore Thailand Viet Nam
europe
Albania Andorra Andorra Belarus Belgium
Bosnia-Herzegovina Bulgaria Croatia Cyprus Czech Republic
Denmark Estonia Faero Islands Finland France
Germany Gibralter Greece Greenland Hungary
Iceland Ireland Italy Latvia Liechtenstein
Lithuania Luxembourg Macedonia Malta Moldova
Monaco Montenegro Netherlands Norway Poland
Portugal Romania Russian Federation San Marino Serbia
Slovakia Slovenia Spain St. Pierre and Miquelon Sweden
Switzerland Turkey Ukraine United Kingdom

latin america and the carribean
Anguilla Antigua and Barbuda Argentina Aruba Bahamas
Barbados Belize Bermuda Bolivia Brazil
Cayman Islands Chile Colombia Costa Rica Dominica
Dominican Republic Ecuador El Salvador Falkland Islands French Guyana
Grenada Guadalupe Guatamala Guyana Hondoras
Jamaica Martinique Mexico Montserrat Netherlands Antilles
Nicaragua Panama Paraguay Peru Saint Kitts and Nevis
Saint Lucia Suriname Trinidad and Tobago Turks and Caicos Islands Uruguay
Venezuela Virgin Islands (British)

All orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency.

International Shipping

All international orders (except Canada) will be charged a flat shipping fee of US$35 and will be shipped via the United States Postal Service*.

Orders are generally received within 5-15 business days from the ship date; however it can take longer due to customs regulations beyond our control.

At this time, International orders cannot be shipped via an expedited shipping method, such as Next Day or 2 day.

*Please note: Orders shipping to the following countries will ship via United States Postal Service International Priority Mail:

  • Falkland Islands
  • Gibraltar
  • Greenland
  • Montenegro
  • Montserrat
  • Reunion
  • St. Helena
  • St. Pierre and Miquelon
  • Suriname

Q. Will I have to pay international duties and taxes?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional duties and taxes assessed by customs are the responsibility of the customer. We take steps to minimize the chance that our customers will have to pay import fees and a majority of our International customers report not being subject to them. When customs fees are assessed, the general amount for the duties and taxes fee is around 20% of the merchandise total. This is just a general guideline and may vary depending on the country to which the order was shipped. Please contact your customs office for specific amounts and percentages.

Lily Boutique cannot control and is not responsible for any duties/taxes applied to your package. Customs policies vary widely from country to country; In rare occasions custom agents may delay delivery of some packages.

We are required by law to declare all items at their full price and are unable to alter this amount to decrease international customs fees.

Returns and Exchanges

Q. What is your return policy?

A. Thank you for shopping at Lily Boutique! We take pride in the quality of our merchandise and want you to be happy about your order. Our goal is your complete satisfaction. We are happy to offer easy, no-hassle refunds on returns received within 30 days of the original invoice date. It will take approximately 5-10 business days to process your refund once we receive it. If you would like to make a return, please ensure that your return meets the following criteria:

Returns and exchanges are accepted on items received within 30 days of the original ship date. Returns and exchanges are accepted on items that are in original condition with any original tags, and have not been altered, worn, washed, or damaged.

After 30 days, a 20 – 30 % restocking fee may be charged.  After 45 days have passed, we are unable to accept any returns/exchanges.

Please do not ship items back to us after 45 days from the original invoice date as we are unable to process any refunds or exchanges in our system after 45 days have passed.    We won’t be able to process your refund and we will not ship it back to you.

If you receive a defective item, please e-mail us at sales@lilyboutique.com within 3 days of receiving your order, so that we can assist you.  Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return. Please follow care label instructions to ensure that your garment retains its original quality.

Shoes must be returned in their original and undamaged box. Shoes returned with postage stickers on the original shoebox are unsalable and will be considered damaged and ineligible for return. Please place the shoebox inside of a larger packing box to return them to us.

Unfortunately, we cannot accept returns on sale items, earrings, undergarments, hosiery, or gift cards.

We inspect all returned items and items returned to us worn or with stains on them are unsalable and cannot be accepted. Please be careful when trying on merchandise from Lily Boutique. The customer is responsible for any return shipping costs incurred for items shipped to us worn, altered, stained, or damaged.

Please don’t forget to include your return form, so that we can identify who the return is from and credit you accordingly.

Shipping costs are nonrefundable, except in cases where we have made an error. If you have received the wrong item, please notify us by e-mailing sales@lilyboutique.com so that we can ship out the correct item to you.

Ship your merchandise via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost items being returned to us.

Exchanges

Currently, we are only able to exchange for the same item in a different size.  If you would like to make an exchange, simply write the size and item you would like to exchange for on your return form. If it is in stock, we will ship it out to you at no cost.  If it is no longer in stock in your size, we will treat it as a return and refund you accordingly. Unfortunately, we cannot offer International exchanges.

By purchasing from Lily Boutique, you accept these terms and conditions.

Q. How do I make a return?

A. After reading our Return Policy above and ensuring that your items are eligible for return, simply fill out the return form on the back of your packing slip and place it along with the items in a securely sealed shipping box.

Mail it to:
Lily Boutique
417 N 7th Street
Paducah, KY 42001

Please note: The customer is responsible for return shipping costs.

***Remember to ship your merchandise via UPS, FedEx, or USPS. Please consider purchasing tracking/delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost or damaged items being returned to us***

Privacy Policy

Thank you for shopping at Lilyboutique.com. In order to tell you about our latest products, specials, and other news we ask for your e-mail address. To fulfill your order, we need your address, phone and credit card information. Please remember that we’ve done our best to ensure the privacy and security of your transactions. Your personal data will be treated with the highest standards of security and confidentiality. We will not share your personal information with any third party without your consent. If at any time you would like to opt out of our e-mail list, you may choose to unsubscribe.

Secure Shopping

Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. In order for SSL security to work, you must use an SSL enabled browser. Most Netscape and Explorer browsers, version 3.x and later, support SSL. If you have any concerns about placing your order online, please order by phone.

Please note that email is not encrypted, and therefore NOT a secure means of transmitting credit card information. Lily Boutique will NEVER request sensitive information over e-mail.