Returns and Exchanges
Q. What is your return policy?
A. Thank you for shopping at Lily Boutique! We take pride in the quality of our merchandise and want you to be happy about your order. Our goal is your complete satisfaction. We are happy to offer easy, no-hassle refunds on returns received within 30 days of the original invoice date. It will take approximately 5-10 business days to process your return once we receive it. If you would like to make a return, please ensure that your return meets the following criteria:
Returns and exchanges are accepted on items received within 30 days of the original ship date. Returns and exchanges are accepted only on items that are in original condition with the original tags, and have not been altered, worn, washed, or damaged.
Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return. Please follow care label instructions to ensure that your garment retains its original quality.
Shoes must be returned in their original and undamaged box. Shoes returned with postage stickers on the original shoebox are unsalable and will be considered damaged and ineligible for return. Please place the shoebox inside of a larger packing box to return them to us.
Unfortunately, we cannot accept returns on sale items, earrings, undergarments, hosiery, or gift cards.
We inspect all returned items and reserve the right to deny a refund or refuse full refund based on the returned condition. Please be careful when trying on merchandise from Lily Boutique. Items returned to us with stains on them are unsalable and cannot be accepted. Please do not ship items back to us that have been worn and/or have stains on them as we will not be able to process your refund. The customer is responsible for any return shipping costs incurred for items shipped to us worn, altered, stained, or damaged. A 30- 50% restocking fee may be charged if the item(s) returned are not in the condition stated above and/or returned within 30 days.
Please don’t forget to include your return form, so that we can identify who the return is from and credit you accordingly.
Shipping costs are nonrefundable, except in cases where we have made an error. If you have received the wrong item, please notify us by e-mailing firstname.lastname@example.org. We will ship the correct item and issue a refund for return shipping.
Ship your merchandise via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost items being returned to us.
If you would like to make an exchange, simply write the size and item you would like to exchange for on your return form. If it is in stock, we will ship it out to you within the Continental US and will not charge you for the shipping. If it is no longer in stock in your size, we will treat it as a return and refund you accordingly. Unfortunately we cannot offer International exchanges.
By purchasing from Lily Boutique, you accept these terms and conditions.
Q. How do I make a return?
A. After reading our Return Policy above and ensuring that your items are eligible for return, simply fill out the return form on the back of your packing slip and place it along with the items in a securely sealed shipping box.
Mail it to:
417 N 7th Street
Paducah, KY 42001
Please note: The customer is responsible for return shipping costs.
***Remember to ship your merchandise via UPS, FedEx, or USPS. Please consider purchasing tracking/delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost or damaged items being returned to us***